Frequently Asked Questions
General
ClearoutPhone is a powerful tool that offers the service of real-time phone number validation over 248+ countries
A valid phone number is the one that is issued by any carrier in the world to its users, including satellite numbers. It does not necessarily mean that the number is currently reachable.
ClearoutPhone Validator service covers 248+ countries worldwide.
Yes, ClearoutPhone supports any type of number: mobile, landline/fixed line, VoIP, etc.
With a multi-level process that covers validation via International telecom authority, multiple carrier lines, and 3rd party validation, we ensure the highest level of accuracy achievable for each number.
Yes, the users will get to know if a particular number is a mobile number or a regular one. In minimal cases, such segregation might not be available. We advise you to consider such numbers as fixed-line numbers.
Currently, you can integrate with API only, but very soon we are coming up with multiple integrations to make phone number validation process fun & easier for you.
No, the validation process is not carried out using OTP, which means that the phone number owner will not receive any SMS or call for validation of the phone number. The process is carried out using multiple methods which include validation from International Telecom Authority, Multiple Carrier lines, and third party validation too.
With Phone number validation, you can find the location and line type of the user. This feature will be further upgraded to track the identity of the user.
No. ClearoutPhone is a SaaS product. Just log in and go for it!
No, not usually but if you need real-time validation using our API, contact us, we can help with the technical setup. You can drop us an email at [email protected]
Yes, it will work for both and also any other phone-related service.
Some regions are not yet covered under the International Telecom Authority which makes us powerless to find a reliable way to determine their carrier type, hence its shown empty.
At ClearoutPhone, we use international telecom union directory and other sources to resolve the numbers, since certain countries won't update at regular intervals about their number allocation, at times it requires to wait for a long period of time. In such cases, very likely the line type will be empty.
"The possible line type that can be determined -
FIXED LINE
MOBILE
FIXED LINE OR MOBILE
TOLL-FREE
PREMIUM RATE
SHARED COST
VOIP
PERSONAL NUMBER
PAGER
UAN
UNKNOWN
EMERGENCY
VOICEMAIL
SHORTCODE
STANDARD RATE"
FIXED LINE
MOBILE
FIXED LINE OR MOBILE
TOLL-FREE
PREMIUM RATE
SHARED COST
VOIP
PERSONAL NUMBER
PAGER
UAN
UNKNOWN
EMERGENCY
VOICEMAIL
SHORTCODE
STANDARD RATE"
Currently, the only way to find out whether a number is active or reachable is by sending an SMS or by dialing that number. We will soon be adding a system for phone number verification in addition to the existing validation process.
We typically classify the numbers as FIXED_LINE_OR_MOBILE when the category cannot be distinguished until the seventh or eighth digit granularity or when the ranges are defined as "Mostly land-line" or "Preferably mobile."
ClearoutPhone classifies phone number types based on their original carrier allocation. In some cases, numbers may be ported (for example, from VoIP to mobile). When this happens, the classification may continue to show the original type due to delays or limitations in carrier data updates.
This is an industry-wide limitation, as there is no real-time authoritative source for post-porting number-type changes.
This is an industry-wide limitation, as there is no real-time authoritative source for post-porting number-type changes.
ClearoutPhone’s carrier detection is based on trusted telecom datasets and is generally accurate at the time of lookup. However, recent number porting between carriers may not be reflected immediately, as updates depend on upstream telecom data refresh cycles.
Carrier information should be treated as a best-available snapshot, suitable for lead quality checks and fraud prevention, rather than a permanent identifier.
Carrier information should be treated as a best-available snapshot, suitable for lead quality checks and fraud prevention, rather than a permanent identifier.
Credits & Payment
Sure enough! ClearoutPhone wants its users to have an awesome phone validation experience before spending a single penny. Currently, ClearoutPhone offers 100 free credits that permit validation of 100 phone numbers.
After a successful sign-up, the user gets 100 free credits. 1 credit charged per phone number validation.
The credits are eternal, they will not expire until used for validation purposes.
ClearoutPhone accepts all the major debit and credit cards. Our payment gateways meet all the updated security standards.
Yes, we do support adding multiple cards and but at one point in time only one card will be treated as a default card.
Plans & Pricing
Keeping in mind the different requirements of the users, we provide the following prepaid plans:
- One Time/Pay As You Go - Add credits to your account anytime by making a one-time payment. View the prices here
- Monthly subscription - Pay a fixed amount once each month and we add credits to your account automatically. View the prices here
- Annually subscription - Pay a fixed amount once a year and we add credits to your account automatically. View the prices here
A customer can expect multiple benefits:
- Discounts upto 40%
- The credits are carried forward and never expire
- Automated addition of credits in the user’s account
- Facility to upgrade or downgrade your plan anytime.
The existing customers will be treated as a part of the ‘One Time/Pay As You Go’ plan unless they subscribe to any other plan. They can go ahead with subscribing to the plan that suits them the best.
In all the subscription plans the credits get carried forward and never expire.
More credits can be added anytime by upgrading the subscription plan or by making a one-time payment
The current plan can be upgraded or downgraded anytime. It can be in either way
- Upgrading/Downgrading within the current plan
- Upgrading/Downgrading from monthly to an annual plan or from annual to monthly plan respectively.
You simply have to cancel the current plan and subscribe to the desired plan.
In case of any kind of switching, from a lower to a higher plan or higher to a lower plan, the user needs to pay the subscription amount in full. The subscription plans do not carry the option for a refund.
Billing for different plans-
- One Time/Pay As You Go - The bill will be generated at the time of purchase.
- Monthly subscription - The bill will be generated every 30-days from the date of subscription.
- Annually subscription - The bill will be generated every 365 days from the date of subscription.
You may email us at [email protected] for custom subscription plans.
Quick Validation
As the name suggests, quick validation is a real time phone number validation. You can validate one number at a time. Just enter the number to be validated, click on 'validate' and get the result in the blink of an eye.
The quick validation results will include the status, line type, carrier, location, country name and country time zone too.
It's an additional feature to help our users view the result in the manner they find more convenient
Bulk Validation
A dial code is necessary for the bulk validation process. So, if the phone number doesn't have a dial code, then the country code will be picked from one of the column header value "country code" or "country_code". If neither the dial code prefix nor the country code column exist, then the default country code selected as part of the bulk validation start will be considered for the phone number validation.
If the phone number value does not come with the dial code prefix, then the country code will be picked from one of
the column header value "country code" or "country_code". If neither the dial code prefix nor the country code column exist, then the default country code will be considered for the phone number validation
the column header value "country code" or "country_code". If neither the dial code prefix nor the country code column exist, then the default country code will be considered for the phone number validation
No, a '+' sign is not a required/mandatory format for the list.
An approximate time of 2 hours may be required for validating 1 miilion phone numbers. This is an estimation which can be slightly up or down too.
Our phone validation tool allows a maximum of 3 requests per user at a time in queue, whether it is in the queued state or running.
Yes, provided that text is supplied in the phone number field during bulk file upload using an app or an API. The extraction in this case will be based on the comma separated values, and each value will be checked for phone numbers before the validation is called for each phone number.
Bulk Validation Result Analysis
The validated results classify the data into Valid, Invalid, unknown and duplicate phone numbers.
Valid - Specified phone number is syntax free and issued by telecom registrar.
Invalid - Specified phone number is invalid and any contact should be avoided.
Unknown - This status occurs due to technical glitches, the status of the phone number cannot be detected. No credits are charged for the phone numbers with "unknown" status.
Duplicate - A number existing more than once in a list will be termed as duplicate. No credits are charged for the duplicate phone numbers. numbers.
For ex: if one phone number exists thrice in the same list, only a single credit will be charged.
Valid - Specified phone number is syntax free and issued by telecom registrar.
Invalid - Specified phone number is invalid and any contact should be avoided.
Unknown - This status occurs due to technical glitches, the status of the phone number cannot be detected. No credits are charged for the phone numbers with "unknown" status.
Duplicate - A number existing more than once in a list will be termed as duplicate. No credits are charged for the duplicate phone numbers. numbers.
For ex: if one phone number exists thrice in the same list, only a single credit will be charged.
The result can be downloaded in 4 formats -
Valid phone numbers - The resulting file will include only the valid phone numbers appended to your list.
Invalid Phone numbers - The resulting file will include only the Invalid phone numbers appended to your list. These numbers won't be reachable and can be safely removed from the list.
Phone numbers with ClearoutPhone standard columns - The resulting file will include all validated status phone numbers – Valid, Invalid, Unknown appended to other ClearoutPhone columns. This result can be downloaded immediately.
Custom - The resulting file will include your original list along with the ClearoutPhone standard columns you choose amongst - Valid, Invalid and Unknown.
Valid phone numbers - The resulting file will include only the valid phone numbers appended to your list.
Invalid Phone numbers - The resulting file will include only the Invalid phone numbers appended to your list. These numbers won't be reachable and can be safely removed from the list.
Phone numbers with ClearoutPhone standard columns - The resulting file will include all validated status phone numbers – Valid, Invalid, Unknown appended to other ClearoutPhone columns. This result can be downloaded immediately.
Custom - The resulting file will include your original list along with the ClearoutPhone standard columns you choose amongst - Valid, Invalid and Unknown.
Recent changes made-
Dec 2019 - A beneficial column recently added 'Can Be Internationally Dialled'. This informs the user whether a number under validation can be dialed internationally or not. The column consists of the answer in the form of Yes/No.
Dec 2019 - A beneficial column recently added 'Can Be Internationally Dialled'. This informs the user whether a number under validation can be dialed internationally or not. The column consists of the answer in the form of Yes/No.
API Access and features
Once you create an account, you need to enter your profile to get the API Access key. You can refer to the API Docs for further details.
Privacy
All data provided is processed via industry-standard 256-bit HTTPS encryption. We do not process or store phone numbers for any purpose other than validation. This makes the data completely secure.
As we are GDPR compliant, we do not store data for more than 30days of validation.
ClearoutPhone is a SaaS tool operating according to the EU General Data Protection Regulation (GDPR) standards.
ClearoutPhone does not process or store phone numbers for any purpose other than validation and the data is deleted after 30days from validation.
ClearoutPhone does not share our client data with any third party at any time.
ClearoutPhone does not process or store phone numbers for any purpose other than validation and the data is deleted after 30days from validation.
ClearoutPhone does not share our client data with any third party at any time.
Yes, our service is fully compliant with the GDPR.
We assure you that no one other than you has access to your data lists and the data is deleted after 30days from validation as we are GDPR compliant.
As we are GDPR compliant, the data is deleted after 30days and we assure you that we are not involved in any selling or sharing activity.
All processing is done on ClearoutPhone's servers keeping the user IP addresses and domains unaffected by the service.
Support
Feel free to email us anytime at [email protected]