Definitions
ClearoutPhone is a Phone number validation service and this Privacy Policy applies to Personal Information that is processed by ClearoutPhone in the course of our business, including on the ClearoutPhone website located at www.clearoutphone.io , ClearoutPhone Platform/Service, forums, blogs, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of ClearoutPhone, the “Services”). The “Customer” means “you”, as a customer of the Service, or a representative of an entity that is a customer of the Service.Effective Date
This Privacy Policy is effective with respect to any data collected by ClearoutPhone in the past, present, and future about and/or for you, according to our Terms of Service.Personal Information
In the course of using the Services, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you and administer your account (“Personally Identifiable Information”). Personal Information such as your name email address, phone number are used to create a user account for the Site and Services, as well as for email newsletters and invoicing. Your credit card information is used by third parties such as PayPal or Stripe to process your payment(s) for the Services. If you register an account and/or provide information to ClearoutPhone, you consent to Your Personal Information being collected, used, and stored by ClearoutPhone, in accordance with the Terms and Conditions of Use and this Privacy Policy. Information uploaded to the Site or otherwise submitted to ClearoutPhone in conjunction with the Services, including but not limited to CSV or XLSX files, may be stored for a period of thirty (30) days. If you initiate payment for the Services, ClearoutPhone may collect and store Personal Information, as well as any other information provided to us. This Personal Information may be shared with third parties in order to process your payment. ClearoutPhone encrypts credit card numbers using industry-standard technology.Non-Personal Information from your Use of the Service
In the course of using the Services, we may collect certain non-personal information using automated tools such as cookies, web beacons, and web server logs. This information may include your IP address, user-ID, time, date, browser used, operating system details, language preferences, actions taken by you within the application, and the web page you were previously visiting before traveling to our Website. We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties. Information about your use of this Site and other online services may be collected across time, devices, and websites, and used for numerous purposes including to associate different devices you use and to deliver relevant and/or retargeted content, including interest-based ads.List and Phone Number Information
When you upload a phone number list on our Website or any of our affiliated Services, we have access to the data on your lists, such as phone numbersUse and Disclosure of Your Personal Information
ClearoutPhone will never sell or share the Personal Identifiable Information you provide us with to other organizations for their marketing or promotional uses without your express consent. ClearoutPhone will only ever use and disclose your Personal Information for the following purposes:a. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, alerting you to expired credit cards and requesting new billing information. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
b. To send you service announcements. For example, we may notify you of changes to our Privacy Policy, or changes to our Services, such as planned outages, maintenance, new features, releases, or updates.
c. To provide customer support.
d. To support and improve the Services we offer. This includes features and content.
e. To communicate with you about your account - for informational, and not promotional, reasons. This includes responses to any potential requests you may make.
f. To send you informational and promotional content that you may choose (or "opt-in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
g. To transfer your information in the case of a sale, merger, consolidation, or acquisition. In such an event, any acquirer will be subject to our obligation under this Privacy Policy.
h. To enforce compliance with our Terms of Service and applicable law. This may include developing tools and algorithms that help us prevent violations.
i. To protect the rights and safety of our customers and third parties, as well as our own.
j. To meet legal requirements, such as complying with court orders and valid subpoenas.
k. To provide information to representatives and advisors, such as attorneys and accountants, to help us comply with legal, accounting, or security requirements.
l. To prosecute and defend a court, arbitration, or similar proceeding. If you decide at any time that you no longer wish to receive such communications, please follow the unsubscribe instructions provided in any of the communications, or contact us at [email protected] to remove your information from our database.
Aggregate Information and Non-Identifying Information
We may share aggregated information that includes non-identifying information, Publicly Identifiable Information and information derived from the use of third-party tracking technologies with third parties for analysis and profiling. Any aggregated information shared in these contexts will not contain your Personally Identifiable Information.Service Providers
We may employ third party companies and individuals to facilitate the Services, to provide the Services on our behalf, to perform services related to administration of the Services (including, without limitation, bill and credit card payment processing, chat support, maintenance, hosting and database management services, Site and Services support, web analytics and administration). These third parties may have access to your Personally Identifiable Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notification and the Terms of Service Agreements with our Customers.Phone Number List Information
When you upload a phone number list, ClearoutPhone has access to information in your list, including but not limited to phone numbers, IP addresses, and/or first and last names, for the purpose of delivering verification results related to this data. Your subscriber lists are stored on secure ClearoutPhone servers. We have not, nor will we ever, under any circumstances, contact people on your lists, market to people on your lists, or sell, steal, rent, or share your lists with any other party, except if required by law. Only authorized employees to have access to view your lists.Security
We use encryption, access controls, and data security policies to protect your passwords, credit card numbers, and lists. When you enter sensitive information (such as login credentials or credit card information) we encrypt the transmission of that information using Secure Socket Layer technology (SSL). Your Credit Card Data is protected using controls compliant with Payment Card Industry (or PCI) security standards. While we strive to use commercially acceptable means to protect sensitive information, we cannot guarantee its absolute security. With this in mind, you must keep access to your account secure and undisclosed. ClearoutPhone does not store plaintext passwords, and cannot see yours. We cannot send a forgotten password, but we will reset it and notify you of the change to your account.Notice of Security Breach
Should an unauthorized intrusion to our system occur which affects you or people whose phone number you are validating , ClearoutPhone will notify you as soon as reasonably possible, consistent with the legitimate needs of law enforcement or with any measures necessary to determine the scope of the breach and restore the reasonable integrity, security, and confidentiality of the Service and your data. The Customer will be notified with documentation of such an event and the actions we took in response.GDPR Compliance
Our primary goal from the beginning has always been to not only offer the highest quality verification processes but also assure you that your data is always securely protected in the process. ClearoutPhone complies with the General Data Protection Regulation (GDPR) which is designed to protect data and privacy for all individuals in the European Union. ClearoutPhone is fully in compliance with GDPR and strives to always provide you with the ease of knowing your data is strictly secured in our highly secured encrypted servers. For more GDPRData Privacy and Security; Confidentiality
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms. Confidentiality obligations: Each of us will protect the other’s confidential information from unauthorized use, access or disclosure in the same manner as each of us protects our own confidential information, and in any event, no less than reasonable care. Except as otherwise expressly permitted pursuant to these terms, each of us may use the other’s confidential information solely to exercise our respective rights and perform our respective obligations under these terms and shall disclose such confidential information solely to those of our respective employees, representatives and agents who have a need to know such confidential information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such confidential information. The provisions of this subsection shall supersede any non-disclosure agreement by and between you and us entered prior to these terms that would purport to address the confidentiality of your data and such agreement shall have no further force or effect with respect to your data. You agree that we, and the service providers we utilize to assist in providing the service(s) to you, shall have the right to access your account and to use, modify, reproduce, distribute, display and disclose your data solely to the extent necessary to provide the service(s), including, without limitation, in response to your support requests. Any third-party service providers we utilize will only be given access to your account and your data as is reasonably necessary to provide the service(s) and will be subject to confidentiality obligations. Group companies may also access or disclose information about you, your account, users or end-customers, including your data, in order to(a) comply with the law or respond to lawful requests or legal process;
(b) protect group companies’ or our customers’ or partners’ rights or property, including enforcement of these terms or other policies associated with the service(s);
(c) act on a good faith belief that such disclosure is necessary to protect personal safety or avoid violation of applicable law or regulation. Further, at our sole discretion, any suspected fraudulent, abusive, or illegal activity by you may be referred to law enforcement authorities. To the extent we process any personal data on your behalf in connection with use of the service(s) by you, your users and/or end-customers, you and we hereby agree that you shall be deemed to be the data controller and we shall be deemed to be the data processor as those terms are understood under the directive (and any applicable national legislation implementing the directive). By utilizing the service(s), you consent, on behalf of you and your users and end-customers (and represent that you have the authority to consent on behalf of your users and end-customers) to the processing of your data, including, without limitation, any personal data, within the group companies and to other authorized service providers pursuant to these terms and our privacy policy.